NOTE: Your Kalao account is only a window into your crypto wallet, showing all the NFTs inside. Kalao does not store any of your items, your account is just providing access to view the transactions in your wallet.
There are 2 common reasons NFTs are not visible on your Kalao profile and tips to help remediate :
1. Your crypto wallet (Metamask) is not connected correctly. Close out your browser, clear your cache, and try reconnecting. Do you have more than 1 crypto wallet? If so, make sure you are connecting to the correct wallet.
2. You just completed a transaction and you don't see the NFT you just purchased. If there is high demand on the Avalanche blockchain, it could take more time to complete the transaction than anticipated.